The therapist and you will agree on a ‘regular frequency’ of meetings. Usual frequency is once weekly. In effect then, you will agree with the therapist for a recurring series of appointments. So, meetings that are cancelled, missed or otherwise disrupt the series: they need to have a working policy (pre) agreed that covers such exceptions.

This means that there is often an unspoken understanding at the end of one meeting that you will attend the next, because both you and the therapist know and have pre-agreed how often you meet and at what usual time. It is more often the case that you will speak about disruptions and one-off changes to that rhythm rather than confirming it time after time.

if an (next) appointment time and date has been agreed and confirmed, then the therapist will accept cancellations with due notice. Without sufficient notice time, the therapist will be have insufficient time to re-organise their diary, and that time will be unproductive. So, without sufficient notice the therapist will expect you to reimburse (pay for) the missed session.

Although the group practice suggests our therapists to adhere to a 48 hour cancellation policy (which means that appointments cancelled with less than 48 hours prior notice is chargeable in full), each of our senior therapists is allowed to have his/her own cancellation policy. This is because their training has emphasised different aspects of the patient/therapist contract. You therapist should make it clear to you in the first meeting. If aspects of your therapist’s policy are not at all clear, please take the trouble to define them with him/her. We plan to publish their cancellation policies in writing in their profile pages as soon as possible.