We have a strict 48 hours cancellation policy for appointments under our reduced cost therapy scheme with junior therapists.
This means that appointments cancelled with less than 48 hours prior notice must be paid for in full at any circumstances in principle. In the case of meetings that are, quite simply, unattended (missed) without any contact from the client, the fees must be paid in full.
If the client misses more than 3 consecutive appointments with or without due notice, retention fees will be charged for the missed appointments. A retention fee is usually approximately 65%-75% of the appointment fee for per unattended appointment. The retention fee will be assessed by the management for each occasion.
In a case if the client is frequently cancelling, not attending and otherwise not keeping the meetings attended as frequent enough, we are unlikely to hold open offers for meetings.